Questions:
( e-mail us at scanning@imagerylab.com )

How do you scan images?
We use near drum scan quality Nikon 8000/9000 scanners. Click here to view our descriptive scanning page.

What resolution do you scan?
Your 35mm images can be scanned at either 2000 dpi or 4000 dpi (Nikon scanner). Your medium format 110/220 images will be scanned at 2000 dpi or 4000 dpi (Nikon scanner). Your 4x5 inch images will be scanned at 1200 dpi (Epson scanner).

Should I select 4000 dpi or 2000 dpi scans?
Click here to view information to help you determine if you need scans at 4000 dpi or 2000 dpi.

What are your prices?
Please view our prices on our Pricing page.

What do you scan?
Please view our services on our Services page.

What do your scanned images look like?
Please view our scanned image examples in our Gallery page.

How much do you charge for 10-100 images?
Please use our Quote page to determine the total charges for a sample order.

How do I place an order?
Orders are created using the Ordering web page form. Once your order is submitted, we will e-mail you information regarding your online invoice and shipping address and instructions so you can then mail your images to Imagerylab.com

What is your mailing address?
When you place your order, we will send you an e-mail with:
     - our mailing address
     - an online invoice of your order
     - special instructions
(we are located in Pullman, WA)

What is your turn-around time?
Once your images are received in the mail, we try to scan your images and ship within 2-5 working days.

Objectionable images will immediately be returned COD (please read our disclaimer)

Who are your customers?
Our customers include design agencies, amateur/professional photographers and government/state agencies. Common job sizes range from 5 to 1000 images.
Customers are from: AL, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KY, LA, MA, MI, MN, MO, NC, NH, NJ, NM, NY, OH, OK, OR, PA, RI, TN, TX, UT, VA, WA, WI, WY, Bermuda, Canada, Netherlands, Sweden, India, Singapore, UK

Can I send Imagerylab.com images without filling out the Ordering web page form?
We prefer you use the Ordering web page so we can schedule your job.

How should I pay?
We accept payment via PayPal (www.paypal.com) for orders under $200. Cashier's checks are requested for orders above $200. Please view our Pricing page to view information about personal checks.



If my slides/images are dirty or moldy, will Imagerylab.com clean them?
We scan your images as they are received (we only use a hand held brush to remove dust). Our software will remove scratches and dust spots from your color film only.

I need the scans created within 48 hours - can you do it?
We try to ship back your images within 3-5 days upon receiving them in the mail.

Why must I cut long rolls of film?
Our Nikon equipment can only handle 35mm film in 1-6 image long film strips and Medium Format film in 1-3 image long film strips.